Terms of Service

Terms of Service outlines the rules and guidelines governing your use of our website and the Drive An App. It outlines the responsibilities of both you as a user and us at Drive An.

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Last updated: October 2026

1. Online Store Terms

2. General Conditions

3. Accuracy, Completeness And Timeliness Of Information

4. Modifications To The Service And Prices

5. Products Or Services

6. Accuracy Of Billing And Account Information

7. DVLA Access to Driver Data (ADD) Service

8. Optional Tools

9. Third-Party Links

10. User Comments, Feedback And Other Submissions

11. Personal Information

12. Errors, Inaccuracies And Omissions

13. Prohibited Uses

14. Disclaimer Of Warranties - Limitation Of Liability

15. Indemnification

16. Severability

17. Termination

18. Entire Agreement

19. Governing Law

20. Changes To Terms Of Service

21. Contact Information

Throughout the site, the terms “we”, “us” and “our” refer to Drive An. Drive An offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
 

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. Modifications To The Service And Prices

Prices for our products are subject to change without notice.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

5. Products Or Services (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refunds Policy.

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

 

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

6. Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

7. DVLA Access to Driver Data (ADD) Service

Drive An Limited provides access to certain driving licence information through the Driver and Vehicle Licensing Agency (“DVLA”) Access to Driver Data (“ADD”) service.
 

The following terms apply whenever you use this functionality within the Drive An platform.

 

1. Purpose of the ADD Service
The ADD Service enables Drive An to obtain driving licence information from DVLA for legitimate driver licensing, eligibility, compliance, safeguarding and road-safety purposes.
Information obtained through ADD may include your:

- driving licence status and entitlement;
- licence categories;
- endorsements and penalty points;
- offence or endorsement codes;
- disqualifications and restrictions; and
- other driving licence information returned by DVLA.

The underlying driving licence information is provided by DVLA. Drive An does not create or alter your DVLA driving record.

2. Data Protection Declaration
Before an ADD enquiry is made, you will be required to complete the appropriate Data Protection Declaration.


By completing the declaration, you confirm that the information you provide is accurate and acknowledge that Drive An may make DVLA enquiries for the purpose explained to you.


A declaration does not permit Drive An to access or use your DVLA information for unrelated purposes.


Under DVLA ADD requirements, a declaration is valid for no more than three years from the date of signature, or until you cease driving in connection with the relevant purpose or relationship, whichever occurs first.


Drive An may require you to complete a new declaration where your existing declaration expires or where otherwise required by DVLA.

 

3. Permitted Use
Drive An will only make an ADD enquiry where there is a legitimate and permitted reason to do so.


This may include:


- confirming that you hold a valid driving licence;
- checking your driving entitlement;
- checking endorsements, penalty points or disqualifications;
- assessing driver eligibility;
- supporting taxi and private hire licensing requirements;
- monitoring continuing driver compliance; and
- supporting legitimate safeguarding and road-safety requirements.


DVLA information obtained through ADD will not be used for unrelated marketing, advertising or general intelligence gathering.


DVLA's ADD guidance specifically requires the information to be used for the original reason for which it was requested.

 

4. Your Responsibilities
You must provide complete and accurate information when using the ADD Service.

You must not:


- provide another person's driving licence details;
- impersonate another driver;
- provide false or misleading information;
- falsify or alter a Data Protection Declaration;
- attempt to access another person's DVLA information; or
- attempt to interfere with or misuse the ADD Service.


Drive An may suspend access where fraud, misuse or unauthorised activity is suspected.

 

5. ADD Results
ADD results are based on information supplied by DVLA at the time an enquiry is made.


Drive An cannot guarantee that information held by DVLA is complete, error-free or continuously available.


If you believe information contained within your DVLA driving record is incorrect, you may need to contact DVLA to have the underlying record investigated or corrected.

 

6. Where a Record Cannot Be Returned Electronically
Not all DVLA driving records can be returned electronically through ADD.


Where DVLA returns a 404 response, Drive An may be required to follow DVLA's manual enquiry procedure, including submission of the appropriate Data Protection Declaration to DVLA.


A message such as “No data found” does not necessarily mean that no DVLA record exists or that the driver has no endorsements, penalty points or other relevant information.


The current DVLA ADD guidance says that a 404 record is progressed through its manual enquiry process.

 

7. Access to ADD Information
Access to live DVLA ADD information within Drive An is restricted to authorised personnel and controlled systems.


At present, Drive An does not make ADD information available to operators or other third-party customers through the Drive An: Manage platform.


If this changes in the future, any sharing or access will be introduced only where the necessary contractual, data-protection and DVLA requirements have been satisfied.

 

8. Security

Drive An applies technical and organisational measures designed to protect DVLA information against unauthorised access, disclosure, alteration, loss or misuse.

 

These include controlled access, individual user accounts, multi-factor authentication, access logging and other appropriate security controls.

 

9. Retention
Drive An retains ADD records only for as long as necessary for the permitted purpose and to meet applicable legal, contractual and audit requirements.


Data Protection Declarations supporting ADD enquiries are retained in accordance with DVLA requirements.


DVLA's current guidance requires supporting declarations to be retained for two years from the date of the relevant ADD enquiry and to remain readily recoverable for inspection.

 

10. Service Availability
The ADD Service relies on DVLA and other technical services outside Drive An's direct control.


The service may therefore occasionally be unavailable because of maintenance, DVLA outages, technical failures, security incidents or other circumstances beyond our reasonable control.


Drive An may also temporarily restrict or suspend ADD functionality where necessary to protect information or comply with legal, contractual or DVLA requirements.

 

11. Data Protection
Personal information processed through the ADD Service is handled in accordance with applicable UK data-protection legislation and the Drive An Privacy Policy.

Our Privacy Policy explains in more detail:


- what personal information we collect;
- why we process it;
- our lawful basis for processing;
- how information is protected and retained;
- who information may be disclosed to; and
- your data-protection rights.

 

12. Changes to the ADD Service
Drive An may amend the ADD Service or these terms where necessary to reflect changes to DVLA requirements, legislation, security requirements or the way the service operates.
 

Where a material change affects how your personal information is processed, appropriate updated information will be provided.

8. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

9. Third-Party Links

Certain content, products, and services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

10. User Comments, Feedback And Other Submissions

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

12. Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

13. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

14. Disclaimer Of Warranties - Limitation Of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Drive An, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend and hold harmless Drive An and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

16. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

18. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

19. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

20. Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time on this page.

 

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

21. Contact Information

Questions about the Terms of Service should be sent to us at talktous@drivean.co.uk.

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