Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from Drive An.
Title

Last updated: April 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Complaints

1. Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at talktous@drivean.co.uk.

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by:
 

Address: Drive An, 20-22 Wenlock Road, London, N1 7GU, United Kingdom
Company Reg: 13919559

 

VAT Reg No: 445155792

 

ICO. Data Protection: 13919559  |  ZB345405

2. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

Examples of Personal Information collected: a version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

 

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

 

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

 

Order Information

Examples of personal Information that will be collected, includes: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

 

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

Source of collection:

1. Collected from you.
2. Customer support information
3. Examples of Personal Information collected:
4. Purpose of collection: to provide customer support.
5. Source of collection: collected from you.

 

You confirm, you will provide the following original documentation and deposit for the booking. We collect the following information in regards to processing your private hire drivers licence, including:
 

1. First, middle and surname
2. Date of birth
3. Full residential address and total duration resided
4. Drivers licence number
5. National insurance number
6. Contact number
7. Email address
8. Previous issued authority licence details
9. Passport sized photograph
10. Disclosure baring service certification
11. Medical certification
12. Tax code check
13. Application reference number

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

 

For example: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

 

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.co.uk/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.co.uk/dlpage/gaoptout.

 

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


Common Links Include:

Facebook: https://www.facebook.co.uk/settings/?tab=ads
Google:  https://www.google.co.uk/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.co.uk/en-us/resources/policies/personalized-ads]
 

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

5. Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:


- Your consent;

- The performance of the contract between you and the Site;

- Compliance with our legal obligations;

- To protect your vital interests;

- To perform a task carried out in the public interest;

- For our legitimate interests, which do not override your fundamental rights and freedoms.

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.


We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.


Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.


Services that include elements of automated decision-making include:


- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

6. Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

7. Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.


Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.


If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

 

Driver Licence Application Data Processing - City of Wolverhampton

By choosing and making a payment for the 'Driver Licence Application' or 'Course Booking Deposit', you confirm that you have read, understood, and agreed to the following terms and conditions:

 

Package Breakdown – Total Cost: £750.00

 

This fee includes:

  • Application processing for a 3-year Wolverhampton Private Hire Licence
  • Medical examination
  • Enhanced DBS Application

Training Details (3-Hour Course)

  • Core Wolverhampton course content
  • Coverage of key test questions and answers
  • Overview of licensing conditions
  • Training delivered one day before the official Wolverhampton course and test

 

Payment & Cancellation Terms
 

1. Deposit: A £300.00 deposit is required to secure your booking.
This deposit is non-refundable if you fail to attend both the 3-Hour Training session and the Worcestershire County Council course and test.

 

2. Free Retake Support: If you fail the test on your first attempt, we’ll provide a second 3-Hour Training session at no extra cost.

 

3. Additional Training Fee: If you fail the test a second time, a £350.00 fee will apply for a new 3-Hour Training session.

 

4. Retake Booking Fee: A £50.00 charge applies for each retake booking of the Worcestershire County Council course (second and third attempts).

 

5. Data Consent: By signing the Driver Agreement, you give full consent for Drive An to process your personal data in line with our Terms of Service and Privacy Policy — solely for the purpose of obtaining your Wolverhampton Private Hire Licence.

 

6. Drive An App Charges: If you use any unlocked paid features within the Drive An: Become a Driver app, those costs will be deducted from your £300.00 deposit in the event of a cancellation.

 

Cancellations and Admin Fees
If you choose to cancel your booking at any stage, either before or after confirming the test date, a minimum admin fee of £100.00 will be deducted from your deposit.

 

Liability Disclaimer

  • Drive An Ltd is not responsible for any delays, cancellations, or rejections of your test due to incorrect or incomplete information provided by you.
  • If you proceed with the booking while having any DBS convictions or penalty points on your licence, Drive An will not be held liable if your licence is refused

Safe Practices

Upon registration, we will provide you a Driver Agreement form which explains in the services you will receive. Our representative will also explain in detail how your data will be process and used.

 

We adhere to the following principles and guidelines when processing your personal details at Drive An - as these principles lie at heart anything we do in regards to processing personal data.

 

1.  Your data processed lawfully and fairly

  • we process your details when you consent us to do so
  • you sign a driver agreement form before we continue
  • you will know exactly how we process your data and why
  • we believe in transparency, letting you know why we need information

2.  Use for a specific purpose

  • we let you know how we will process your data
  • we only process your data for legitimate purpose only

3.  Only need the data we need

  • we try our upmost best to minimise data and only request data we need
  • minimising data means we are saving storage data, which helps from harming the planet
  • we don't collect data which isn't directly related to the purpose served

4.  Accuracy

  • we make sure the your data is store safely and is up to date
  • we erase your data if its inaccurate and update with new data

5.  Data storage

  • we only keep your data up on till when your licence is processed
  • we remove unwanted data including refunds

6.  Data security

  • we use a 2-layer multi-factor 2FA to protect your data
  • we use 12 character passwords in order to access your data
  • we minimise threats both externally and externally and individuals

7.  Accountability

  • we keep all documentation both hard-copy and softcopy for auditing purpose
  • we have records in place as proof to prove our level of accountability
  • we create an audit trail of all processes we follow and what we say we do
  • we can prove our responsibility anytime if supervisory authority inspected how
  • we follow the GDPR rules.

Text Marketing Notifications

By subscribing to Drive An text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

8. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.


We use the following cookies to optimize your experience on our Site and to provide our services.


[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies

 

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.


Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.


Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

9. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.


If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.